Returns & Exchanges
At Catalyst Game Labs Store, we want you to be fully satisfied with your apparel and gear. If your item isn't the perfect fit, you can return or exchange unworn and unwashed items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the merchandise is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing